Member surveys · included in Pro Plus

Member surveys for tennis clubs: ask, remind, evaluate

Ask members, parents or guests what they think, with audiences from the membership data, automatic reminders and an evaluation the board can act on.

Audiences from the membership data
Public link for guests and parents
Evaluation that protects small groups

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Direct answer

How does a tennis club run a member survey?

A tennis club runs a member survey best where the member data already is: the board picks a template, selects the audience, for example one team or all trial members, and sends personal invitations with automatic reminders. In e-MasterClub, a survey can also get a public link, start automatically after a trial membership or training course and repeat every season. The evaluation shows results per question and does not break down groups with too few answers.

Limits: included in Pro Plus, switched on per club. AI drafts and AI-supported evaluation only with the AI assistant and the club’s own AI account.

Typical occasions

When clubs ask their members

Four occasions where a survey replaces guesswork.

Member satisfaction

An annual survey with a recommendation score shows how members rate the club, and how the result changes from year to year.

End of a trial membership

Ask trial members automatically before the end of the trial, and offer the membership application or a trial extension as a follow-up.

Training feedback

After a training course, participants rate times, groups and coaches, and parents answer on behalf of their children.

Planning the season

Collect preferred playing times, interest in teams or ideas for the clubhouse before the board decides.

Funktionsübersicht

From the first question to the follow-up

Six steps, all in the same system as the member data.

1. Build the survey

Templates, several pages, follow-up questions based on earlier answers and translations for members with another language.

2. Approve before the start

If the club wants it, a second person approves the survey. Every published version stays traceable.

3. Choose the audience

Audiences from the membership data, invitations without duplicates, a daily sending limit and a public link if needed.

4. Remind automatically

Reminders go only to people who have not answered yet. Members can opt out of survey invitations.

5. Evaluate

Results per question, a recommendation score and protection of small groups, plus a CSV export for the board.

6. Follow up

Defined follow-up actions, for example a trial extension, the membership application or a note to the club.

Surveys are part of club communication, audiences come from membership management, and the optional AI assistant drafts questions and summarises answers with names replaced by placeholders.

FAQ

Frequently asked questions about member surveys

Direct answers about audiences, anonymity and automation.

Start from a template or a blank survey, add pages and questions and show follow-up questions only when an earlier answer requires them. Choose the audience from the membership data, for example one team, all trial members or all parents, and set the period and reminders.

Yes. Besides the personal invitation, a survey can get a public link, for example for guests, parents or the neighbourhood. Answers via the public link are anonymous, and the link is protected against automated mass submissions.

The evaluation protects small groups: if too few people answered in a group, the results are not broken down for it. The export as a CSV file is prepared so that spreadsheet programs do not run any formulas contained in answers.

Yes. A survey can start automatically, for example at the end of a trial membership, after a training course or after a club event, and it can repeat in regular rounds. People who already answered are not asked twice, and members can opt out.

Surveys are included in Pro Plus and are switched on per club. AI help for drafting and evaluating surveys additionally requires the AI assistant (in Pro Plus) with the club’s own AI account.

Next step

See member surveys in the demo

We build a short survey for your club together and show the evaluation.

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